Case Studies

Learn more about our work with clients in many different industries.

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Construction & Real Estate

Client Details

Mechanical Contractor named one of the Best Managed Companies every year since 2002, Modern Niagara Group Inc. delivers skilled planning, budgeting, execution, and management of mechanical construction projects and building services. The company is known for its quick, responsive service delivered on time and on budget by experienced professionals. Modern Niagara Group is enjoying sustained growth spurred by a series of strategic acquisitions that have increased its footprint across seven provinces. To ensure that it continues to maintain the high-quality service that built its reputation, Modern Niagara Group relies on Sage 300 Construction and Real Estate and Sage Service Operations.

The Challenge

Modern Niagara Group’s 100 mechanical contractor technicians relied on paper work orders, handwriting the details of their service calls and returning the work orders to the office for data entry and billing. The process was extremely labor and paperwork intensive and the opportunity for errors and oversight was real.

The Solution/Outcome

A longtime user of Sage 300 CRE Accounting, Service Management, and Job Costing applications, the company implemented Sage Service Operations to further empower its field staff.

Paperwork related to work orders has been eliminated, overall administrative workload greatly minimized, and service to billing time reduced. Technicians have instant, real-time access to work order data along with customer, site, and equipment details from the job site using a tablet PC. Electronic dispatching optimizes the efficiency of each technician. Management has full visibility into the service operation, including open work orders, length of visits, and technician productivity.